The need for empathy is evident in Australia, which is just one country experiencing continued migration. Within ethnic groups, there is a diversity of languages and help-seeking behaviour. The reason for using cultural empathy is that empathy is a social construction that requires a shared responsibility, stemming from social and historical forces that affect immigrant women across Australia.

This article examines the psychological and bilingual counselling literature published between 2001 and 2025, focusing on articles on empathy, culture, and training. It examines psychological counselling and social work theories to identify the need for counselling to be delivered to pluralistic populations.

This article highlights the importance of ethical cultural empathy in adult education, particularly in breastfeeding peer support. The small group sessions focus on the experiences of breastfeeding. Insights gained through empathy can foster understanding, enhance professional growth, and provide therapeutic benefits, ultimately contributing to a more inclusive community. Research findings indicate that there are various styles of empathy. Without empathy, clients may establish rapport and trust, but they are less likely to accept advice that encourages them to explore their issues more deeply. Suitable options aligned with individual needs include intrinsic motivations, which are especially relevant to the client's desire for action and advice, as well as achieving emotional stability in others.

Conclusion: According to the literature, contemporary pluralism in Australia suggests that immigrants can be a resource, as they possess cognitive skills and language competencies. Breast milk has been extensively studied and is known to possess immunological protective properties.