Total quality (TQ) is a management approach in which managers and employees work cooperatively to ensure productivity and quality improvement. Three components are necessary for total quality management to be promoted in any company: participatory management, continuous process improvement, and teamwork.

This study was conducted to identify and describe the set of TQM practices to be implemented in rehabilitation facilities (top management commitment, teamwork, process management, customer satisfaction), with particular attention to those dealing with individuals with autism spectrum disorder. In addition, a scale for evaluating the therapist's work was introduced, taking into account certain indicators (individualised and environmental programming, educationalrehabilitative intervention, evaluation, interaction, etc.) with the aim of ensuring greater professional training and treatment that is more responsive to patients' needs, improving their quality of life.

QT therefore enables a seamless monitoring and documentation process for the analysis and improvement of rehabilitation processes and methods.