Authors: Muntaser S. Ahmad, Bara’A Rjoub, Abdulsalam Abuelsamen, Hjouj Mohammad.
Background: Medical imaging services provided to patients in the CT and MRI unit are essential to reach the best results for assessing their health conditions.
Objective: The aim of this study was to evaluate the client’s satisfaction and medical services of the CT and MRI at private centres and hospitals in the West Bank- Palestine.
Methods: The study was based on triangulated design; checklist, interview and questionnaire. The checklist is made by researchers to evaluate CT and MRI units’ design. The researchers interviewed 100 patients who were imaged in CT and MRI units to assess their satisfaction with the provided medical service. The questionnaire was distributed to 28 radiologic technologists (RTs) to know their characteristics and to assess the extent of the RTs commitment to the medical services.
Results: Findings revealed that from the client’s perspective: Inferential analysis shows that there was a statistically significant difference at the level of significant α≤0.05 in reception and waiting with respect to the residence. While there is no statistically significant difference at (α≤0.05) in the evaluating of reception and communication in the radiology department with respect to gender and employment status. Meanwhile, the results showed there is a relationship between satisfaction and the monthly income of participants. The study showed MRI units track the international standard system in structures and occupational safety while about 87.5% of CT units follow occupational safety and about 65% of the structures.
Conclusion: Through the study, the shortage in the CT and MRI units, and RTs compared to other countries became clear. The deficiency was observed in radiological protection techniques presented to patients and RTs.
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