Authors: Sajitha Prasad, Sangeeta Sharma, Nazneen Hussain, Amal Mahgoub Bashir, Pranav S. Prasad, Adil Maqbool.
Background: The COVID-19 pandemic has highlighted the critical role of effective communication in healthcare, especially in primary care settings. This study focuses on evaluating the effectiveness of COVID-19 counseling provided by healthcare providers in primary healthcare centers in Dubai.
Methods: A cross-sectional, prospective observational study was conducted over a period of three months, encompassing a diverse sample of 100 patients who had experienced COVID-19. Data were collected through telephone interviews, online surveys and on-site questionnaires, focusing on patients' awareness of COVID-19 protocols and their satisfaction with the counseling received.
Results: The findings revealed a high level of patient awareness regarding testing frequency, symptoms and self- isolation protocols. A significant proportion of patients [81%] reported satisfaction with the counseling received. However, gaps were identified in communication regarding the proper disposal of masks and gloves and disinfection practices at home. An association was found between vaccination status and the type of information received.
Conclusion: The study demonstrates the effectiveness of COVID-19 counseling in Dubai's primary healthcare centers, underscoring the importance of comprehensive communication strategies in healthcare settings.
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